Last Updated: June 03, 2026

1. Introduction

Energy and Solar Solutions Holding, S.A. (“Company”, “we”, “our”, or “us”) is committed to protecting the privacy and security of the personal information of our customers, prospects, website visitors, and business partners.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website, telephone, email, WhatsApp Business, social media platforms, and other communication channels.

By using our services or communicating with us, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

Personal Information

• Full name
• Company name
• Email address
• Telephone number
• Physical address
• Installation site address
• Billing information
• Customer account information

Technical Information

When you visit our website, we may collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage data
• Cookies and similar technologies

Communications Data

When you contact us through WhatsApp Business, email, phone calls, contact forms, or other communication channels, we may collect:

• Message content
• Attachments, photos, and documents you provide
• Communication history
• Customer service records

3. How We Use Your Information

We use your information for legitimate business purposes, including:

• Providing solar energy consultation services
• Designing and preparing solar system proposals
• Scheduling site visits and installations
• Processing sales transactions and payments
• Managing customer accounts
• Providing technical support and customer service
• Sending project updates and service notifications
• Communicating through WhatsApp Business and other channels
• Improving our services and operations
• Meeting legal, regulatory, and contractual obligations
• Preventing fraud and unauthorized activities

4. WhatsApp Business Communications

We may communicate with customers and prospective customers through WhatsApp Business.

By contacting us through WhatsApp or providing your phone number, you consent to receiving communications related to:

• Solar project inquiries
• Quotations and proposals
• Installation scheduling
• Customer support
• Service updates
• Warranty-related communications
• Follow-up communications regarding requested services

WhatsApp communications may be processed through authorized business tools and software integrations used by our company.

Please note that communications transmitted through WhatsApp are also subject to WhatsApp’s own privacy policies and terms of service.

5. Use of Odoo and Business Systems

To manage customer relationships, sales activities, project information, support requests, and communications, we use business management systems, including Odoo ERP and related integrations.

Information provided through WhatsApp Business, email, web forms, or other communication channels may be stored within our business systems for:

• Customer relationship management
• Sales and quotation management
• Project tracking
• Service and support management
• Business recordkeeping

Access to this information is limited to authorized personnel and service providers who require access to perform their duties.

6. Sharing of Information

We do not sell personal information.

We may share information with trusted third parties when necessary to operate our business, including:

• Payment processors
• Cloud hosting providers
• Software service providers
• Technical contractors and installers
• Legal and regulatory authorities when required by law

All third parties are expected to protect personal information and use it only for authorized purposes.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide requested services
• Fulfill contractual obligations
• Maintain business records
• Comply with legal requirements
• Resolve disputes and enforce agreements

Retention periods may vary depending on the nature of the information and applicable legal requirements.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Your Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Request restriction of processing
• Object to certain uses of your information
• Withdraw consent where consent is the basis for processing

To exercise any of these rights, please contact us using the information provided below.

10. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and support website functionality.

You may configure your browser settings to refuse cookies; however, some website features may not function properly as a result.

11. Third-Party Services

Our website, communications, and services may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of third parties. Users are encouraged to review the privacy policies of any third-party services they use.

12. Children’s Privacy

Our services are intended for adults and business customers. We do not knowingly collect personal information from children under the age of 13.

If we become aware that information from a child has been collected without appropriate consent, we will take reasonable steps to delete such information.

13. International Data Transfers

Your information may be processed or stored in countries other than your country of residence, including locations where our service providers operate.

By using our services, you acknowledge and consent to such transfers where permitted by applicable law.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with an updated revision date. Continued use of our services after changes become effective constitutes acceptance of the updated policy.

15. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Energy and Solar Solutions Holding, S.A.
Address: Industrial Solutions Plaza #2
Phone: +507 61697471
Email: ventas@energyandsolarsolutions.com
Website: energyandsolarsolutions.com

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.