Terms of Service
Last Updated: June 03, 2026
1. Acceptance of Terms
Welcome to Energy and Solar Solutions Holding, S.A.
These Terms of Service (“Terms”) govern your access to and use of our website, products, services, communications, and interactions with our company.
By accessing our website, requesting information, obtaining a quotation, communicating with us, purchasing our products or services, or otherwise engaging with our company, you agree to be bound by these Terms.
If you do not agree with these Terms, you should not use our services.
2. Company Services
Energy and Solar Solutions Holding, S.A. provides solar energy products and services, which may include:
- Solar energy consultations
- Site evaluations
- Solar system design
- Equipment sales
- Solar panel installation
- Battery storage solutions
- Maintenance services
- Technical support
- Warranty assistance
The availability of services may vary depending on location, project requirements, and operational capacity.
3. Quotes and Proposals
All quotations, estimates, and proposals provided by the Company are subject to change unless otherwise stated in writing.
A quotation does not constitute a binding agreement until accepted by both parties and any required deposits or payments have been received.
Pricing may be adjusted due to:
- Changes in equipment costs
- Supply chain disruptions
- Site conditions
- Regulatory requirements
- Scope changes requested by the customer
4. Customer Responsibilities
Customers agree to:
- Provide accurate and complete information.
- Allow reasonable access to the installation site when required.
- Obtain any permissions, approvals, or authorizations required from property owners when applicable.
- Maintain safe site conditions.
- Comply with applicable laws and regulations.
The Company is not responsible for delays caused by incomplete information, denied access, or circumstances outside its control.
5. Payments
Payment terms will be specified in individual quotations, contracts, invoices, or purchase agreements.
Failure to make payments according to agreed terms may result in:
- Suspension of services
- Delayed project completion
- Cancellation of services
- Collection actions where permitted by law
All payments are non-refundable except as expressly provided in a written agreement or required by applicable law.
6. Installation and Project Timelines
Estimated installation dates and project timelines are provided for planning purposes only.
The Company is not responsible for delays resulting from:
- Weather conditions
- Utility company approvals
- Government permitting processes
- Equipment shortages
- Transportation delays
- Force majeure events
- Circumstances beyond reasonable control
7. Warranties
Equipment warranties are generally provided by the respective manufacturers.
Installation workmanship warranties, if offered, will be described in the applicable project agreement.
Except where expressly stated in writing, the Company does not provide additional warranties beyond those required by law.
Warranty coverage may be void if equipment is modified, improperly used, damaged by third parties, or serviced by unauthorized personnel.
8. Communications and WhatsApp Business
The Company may communicate with customers using:
- Telephone
- SMS
- WhatsApp Business
- Website forms
- Other authorized communication channels
By providing your contact information, you consent to receiving communications related to:
- Quotes and proposals
- Project updates
- Scheduling
- Technical support
- Service requests
- Warranty matters
- Customer service activities
Customers may request to stop receiving non-essential communications by contacting the Company.
9. Use of Technology Platforms
The Company utilizes various software platforms and business management systems, including Odoo ERP and integrated communication tools, to manage customer information, projects, sales processes, and support activities.
Customers acknowledge that information provided during business interactions may be processed through these systems in accordance with our Privacy Policy.
10. Intellectual Property
All content on our website and business materials, including but not limited to:
- Logos
- Trademarks
- Designs
- Text
- Images
- Documents
- Marketing materials
remain the property of Energy and Solar Solutions Holding, S.A.or their respective owners and may not be copied, reproduced, distributed, or used without prior written permission.
11. Limitation of Liability
To the maximum extent permitted by law, Energy and Solar Solutions Holding, S.A. shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
- Use of our services
- Delays in project completion
- Service interruptions
- Equipment failures
- Third-party actions
- Loss of profits or business opportunities
Our total liability shall not exceed the amount paid by the customer for the specific service giving rise to the claim.
12. Indemnification
You agree to indemnify and hold harmless Energy and Solar Solutions Holding, S.A. its employees, officers, contractors, and affiliates from claims, damages, liabilities, expenses, and costs arising from:
- Violation of these Terms
- Misuse of our services
- Violation of applicable laws
- Inaccurate information provided by the customer
13. Force Majeure
The Company shall not be liable for failure or delay in performance caused by events beyond its reasonable control, including:
- Natural disasters
- Hurricanes
- Floods
- Earthquakes
- Fires
- Government actions
- Labor disputes
- Utility interruptions
- Internet outages
- Supply chain disruptions
14. Termination
The Company reserves the right to suspend or terminate services when:
- Required payments are not made.
- Fraudulent activity is suspected.
- Customers violate applicable laws.
- Customers breach these Terms.
- Continuing the business relationship becomes impractical or unsafe.
Termination shall not relieve either party of obligations accrued before termination.
15. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Panama, without regard to conflict of law principles.
Any disputes arising from these Terms shall be resolved in the courts of competent jurisdiction located in Panama.
16. Changes to These Terms
The Company may update these Terms from time to time.
Updated versions will be posted on our website with a revised effective date. Continued use of our services after changes become effective constitutes acceptance of the revised Terms.
17. Contact Information
For questions regarding these Terms of Service, please contact:
Energy and Solar Solutions Holding, S.A.
Address: Industrial Solutions Plaza #2
Phone: +507 61697471
Email: ventas@energyandsolarsolutions.com
Website: energyandsolarsolutions.com
By using our services, you acknowledge that you have read, understood, and agree to these Terms of Service.